Refund policy

Return and Refund Policy

At Twelve 12 Coffee Co., each batch of coffee is produced in small quantities to ensure premium quality, freshness, and consistency. Your satisfaction matters deeply to us, but because our products are perishable and crafted to order, all sales are final.

We do not offer refunds for:

• Change of mind

• Ordered by mistake

• Flavor preference

• Delayed carrier delivery (once the order has been shipped)

Damages and issues

If your order arrives damaged or incorrect, please email us, within 48 hours of receiving your order, at twelve12coffeeco@gmail.com with:

• Your order number

• A brief description of the issue

• A clear photo of the item and packaging

We will assess the issue and may offer a replacement where appropriate.

Shipping

Once your order is scanned in by the carrier, shipping delays, lost packages, or delivery errors are out of our control. We will assist you in filing a claim when possible.